The second-hand marketplace Shoppers Share Displeasure About Size Updates

Members of the platform have expressed outrage following a change that caused listings displaying inaccurate size information.

The second-hand shopping app has updated its size classifications for women's and children's garments failing to inform every member regarding the update.

Social Media Backlash

Many shoppers and sellers are posting online claiming that product pages now present a modified sizing category compared to what was initially listed as a result of the reclassification.

The company said the new system was more in line with comparable marketplaces.

It has advised users to review their products and update the measurements by hand when needed, causing user dissatisfaction.

Sizing System Updates

Previously, the sizing featured numerical and alphabetical indicators, for instance S/8 or M/10.

The revised method features an alphabetical indicator and numerical range such as S/UK 8-10.

With some products, the sizing has been recategorised - such as a large size was formerly size 12 but is now a UK 16-18.

Member Experiences

Frankie Bridger, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".

"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.

Stephanie Gallen, located in Scotland, said garments she listed featuring size 14 markings were showing in the marketplace as size 20–22.

"If anyone [who is] size 20-22 buys them they're going to be very disappointed," she explained.

Required Changes

A different user, from Derby, explained she became annoyed because the modification necessitated personal updates the sizes on "every single listing".

"Personally, this is quite irritating, because of my ongoing medical condition and selling on Vinted has been paramount for me since losing part of my income," she said.

Service Background

The app has more than 100 million users, with 18 million British users.

It has become a favored option compared to resale services such as eBay and Depop.

This represents another occasion when a surprising modification on the platform has faced criticism: earlier, the service retracted a modification regarding delivery choices following member complaints.

Kelly Smith
Kelly Smith

A UK-based tech journalist with over a decade of experience covering digital transformation and startup ecosystems across Europe.